Accept Mortgage Services Customer Charter

We will endeavour to explain the service we provide. The true costs, benefits and consequences of any product or service you buy from us.

We will ask a number of questions that will enable us to fully understand your circumstances, needs and budget.

Your personal information will always be treated in the strictest confidence.

We will strive to make strong relationships with product and service providers to ensure they mirror our commitment to you.

We will always explain paperwork to you in a way you understand and support our advice with timely, easy to comprehend documentation.

We aim to ensure that you have the chance to purchase the right product or service to meet your short and longer needs.

When we charge a fee for our services we promise that it will be reasonable and justifiable.

We will always attempt to give you the best advice, even if it means losing your business to a competitor.

All of our staff will be professional and courteous to you.

If you are unhappy with the service we provide we will take your complaint seriously and attempt to resolve the matter to your complete satisfaction.